Returns and Waranties

Returns and Warranty

Returns Policy:

  • If you wish to return a product, the following conditions apply:
  • You may return items within 14 days of receiving your order, provided they are in unused condition and in their original, sealed packaging.
  • Returned items will undergo inspection to determine eligibility for a refund.
  • You are responsible for covering the return shipping costs.
  • Once we receive and inspect your return, we will notify you of its approval or rejection.
  • Approved refunds will be processed using the original payment method.
  • Refunds will be applied to your credit card for card payments or via EFT if that was the payment method.
  • Refunds may take up to 7 working days to process, and delivery costs are non-refundable.

Defective and Warranty of Products:

Kernel Technologies provides a one-year implied warranty for product quality, which may be extended as specified by the product itself, provided that the products have not been modified in violation of the instructions.

If a product is discovered to be defective within one year of its original delivery date, Kernel Technologies will evaluate the product. You must provide the original invoice or payment slip as proof of purchase. If the product is deemed defective, Kernel Technologies will take appropriate action.

Return Policy for Non-Defective Products:

If you wish to return a product that is not defective or damaged, and you simply find it unsuitable, you can do so within 14 days of delivery. To qualify for a return, the product must remain unopened, its packaging must be in its original condition, and you must provide the original invoice or payment slip as proof of purchase. Under Section 44 of the ECT Act, you have the right to cancel the sale within 7 days of receiving the product and receive a full refund of the purchase price. Please note that there is no return or handling fee for non-defective items. However, you will be held responsible for any damage to the product while it is in your possession.

General Pricing Policy:

Please be aware that due to significant global market fluctuations, supply chain disruptions, and their impact on return on equity (ROE), prices may be adjusted at any time without prior notice.

For any questions or concerns regarding returns and warranty, please contact us at 064 541 1347 or sales@kerneltechnologies.co.za.